| Payment Method |
Min Deposit |
Max Deposit |
Min Withdrawal |
Processing Time |
| Visa/Mastercard |
$10 |
$5,000 |
$20 |
3–5 business days |
| Skrill |
$10 |
$10,000 |
$10 |
24 hours |
| Neteller |
$10 |
$10,000 |
$10 |
24 hours |
| Bitcoin |
$20 |
$50,000 |
$50 |
1–2 hours |
| Bank Transfer |
$50 |
$25,000 |
$100 |
5–7 business days |
To make a deposit, go to the cashier, select your method, enter the amount, and confirm. Withdrawals require KYC approval first. The casino processes withdrawals in order; you can cancel a pending withdrawal if you change your mind.
Troubleshooting
- Login issues: Clear your browser cache or try a different browser. If you forgot your password, use the “Forgot Password” link to reset it.
- Bonus not credited: Check that you entered the bonus code correctly during deposit. Some bonuses require opt-in. Contact support if it doesn’t appear within 10 minutes.
- Withdrawal pending for days: Ensure all documents are uploaded for KYC. Withdrawals are processed within 24–48 hours after verification, but bank transfers can take longer.
- Game not loading: Update your browser to the latest version. Enable JavaScript and disable any ad blockers for the casino domain. If the issue persists, try a different device.
- Account frozen: This usually happens due to suspicious activity or multiple accounts. Contact support immediately to explain the situation.
- Deposit not showing: Check your bank statement to confirm the transaction. If the amount was deducted, save the transaction ID and contact support with proof.
Quick Answers
How do I create an account?
Click the Sign Up button on the homepage, fill in your details, verify your email, and complete the KYC process by uploading your ID.
What is the minimum deposit amount?
The minimum deposit is $10 for Visa, Skrill, and Neteller; $20 for Bitcoin; and $50 for bank transfer.
How long do withdrawals take?
E-wallets take up to 24 hours, Bitcoin 1–2 hours, credit cards 3–5 business days, and bank transfers 5–7 business days after approval.
Are there any wagering requirements?
Yes, the welcome bonus has a 30x wagering requirement on the deposit plus bonus amount. Always read the terms for the specific offer.
Can I play on my mobile?
The casino has a mobile-optimized website that works in any browser. No app download is required — just visit the URL from your smartphone.
What if I forget my password?
Use the “Forgot Password” link on the login page. You will receive an email with instructions to reset it.
Is my personal data safe?
Yes, the site uses SSL encryption and offers optional two-factor authentication. However, always use strong passwords and avoid public Wi-Fi when logging in.
How do I contact customer support?
Live chat is available 24/7 on the website. You can also send an email to support@example.com (substitute with actual support email after deployment).
Can I self-exclude?
Yes. Go to your account settings and enable self-exclusion. You can set a time period from 24 hours to permanent closure.
Worth Knowing
If you experience a delayed withdrawal beyond the stated processing times, take the following steps:
- Check your account status: Ensure KYC is fully verified. Pending documents can freeze withdrawals.
- Review the withdrawal history: Look for any status notes. Sometimes a withdrawal is marked “Pending” for an extra review.
- Wait 48 hours after the expected time: If it’s a bank transfer, allow up to 5 business days before contacting support.
- Contact live chat: Provide your username and withdrawal ID. Ask for an estimated release time.
- Escalate if necessary: If support does not resolve the issue within 24 hours, file a complaint with the casino’s licensing authority (e.g., Curacao eGaming). Keep screenshots of all communication.
Note: Always keep records of your transactions and correspondence. This helps in case of disputes.
This guide has covered the essentials: account creation, bonus math, safety checks, payment methods, and common troubleshooting. By following these steps, you can enjoy a smoother experience. Remember to gamble responsibly and only wager money you can afford to lose.